Tour Terms and Conditions

ReRunMe

ReRunBriz Tours Terms and Conditions

  1. DEFINIITONS

    1. Tour Operator: ReRunMe operator and owner Michael Jackson.
    2. Tour Guide: The ReRunMe designated tour guide assigned to deliver the ReRunBriz Tour.
    3. Group Leader: A private tour’s group leader, who
      1. consults with the Tour Operator to design and schedule a private tour,
      2. is responsible for organising the participants on a private tour,
      3. is responsible for ensuring participant screening, education, agreement and listing for the private tour,
      4. organises private tour payment to the Tour Operator, and
      5. is also a Participant on the private tour.
    4. Participant: an adult or minor who
      1. has a ticket for a scheduled tour, or
      2. is listed as a Participant on a confirmed private tour.

  2. TOUR LENGTHS AND DURATIONS

    1. SCHEDULED TOURS
      1. 95-110 minute / 11km tours:
        1. These tours are roughly 11km (6.8 miles) but may be shortened or lengthened slightly (+/- 1km; 10%) according to the opportunities that present and the requests/responses of the Participants of the tour. The duration of 90 minutes is the tour goal, not the listed distance.
        2. The average moving pace of the tour is about 8 minutes per km (12:50 minutes per mile)
        3. The total minutes does not include the tour briefing (8-12 minutes) prior to the advertised start time, nor the de-briefing (5-10 minutes) at the conclusion of the tour.
        4. The total time you should allocate for attending this tour is between 105-120 minutes, in that arriving 5-10 minutes before the briefing is advised.
      2. 70-80 minute / 8km tours:
        1. These tours are roughly 8km (5 miles) but may be shortened or lengthened slightly (+/- 500m; 6%) according to the opportunities that present and the requests/responses of the Participants of the tour. The duration of 65 minutes is the tour goal, not the listed distance.
        2. The average moving pace of the tour is about 7:45 minutes per km (12:30 minutes per mile)
        3. The total minutes does not include the tour briefing (8-12 minutes) prior to the advertised start time, nor the de-briefing (5-10 minutes) at the conclusion of the tour.
        4. The total time you should allocate for attending this tour is between 80-90 minutes, in that arriving 5-10 minutes before the briefing is advised.
    2. PRIVATE TOURS
      1. Private tour durations are flexible, being based on the request of the Group Leader.
      2. The duration decided upon for a private tour will be oriented to minutes in duration, not an exact distance (but there will be an estimated km).

  3. BOOKING A TOUR

    1. SCHEDULED TOURS:
      1. Scheduled tours are those that have a recurring date and time and are listed and ticketed on TryBooking.
      2. Scheduled tours have a designated start and finish location and follow a designated route (route deviations may occur due to traffic congestion, construction, emergency services, police or state emergency service (SES) advice).
      3. Scheduled tours are ticketed. In order to participate, a Participant must be able to present their electronic ticket, confirmation email from TryBooking, or payment receipt upon request to the Tour Guide prior to the commencement of the tour.
      4. Ticketing ensures that Participants have completed pre-requisite screening and agreements, and are aware of the strenuous physical nature of the tour; these being matters of public liability.
    2. PRIVATE TOURS:
      1. Private tours are tailored to a Group Leader’s requests, if those requests can be accommodated by the Tour Operator and are determined to be of low risk.
      2. Private tours have no pre-designated time, date, path, start or finish points, but are likely to follow some of the route included in the Scheduled tours as the Tour Operator chooses to run tours primarily in the South Brisbane Reach area of the city.
      3. Private tours are established through a designated Group Leader for the group submitting an online request form and subsequently consulting with the tour operator.
      4. The Group Leader ensures that participants have completed pre-requisite screening and agreements, and are aware of the strenuous physical nature of the tour – these being matters of public liability; the Group Leader provides proof of these on a document provided to the Tour Guide prior to the commencement of the tour.
      5. Only Participants who appear on the list provided by the Group Leader to the Tour Guide may participate in the tour.
      6. Final confirmation of a private tour request is at the discretion of the Tour Operator.
    3. QUICK JOIN/LATE ADDITIONS/SERENDIPITY JOIN:
      1. Tickets able to be purchased by potential Participants (joining at late notice in-person at the starting point of a tour) have a flat rate of AUD57 payable via a webpage payment portal.
      2. Scheduled Tours may be joined immediately prior to the briefing for the tour which is about to commence, only after potential Participants have
        1. approached the Tour Guide to discuss and establish if there is space on the tour [i.e. that does not breach tour group limits; see 3.4.1 and 3.4.2 on these Terms and Conditions.], and have
        2. subsequently provided proof of screening and of ticket payment.
      3. Private Tours may be joined immediately prior to the briefing for the tour which is about to commence, only after
        1. potential Participants (persons already known to the Group Leader) have consulted with the Group Leader of the tour and with the tour guide to establish if there is space on the tour [i.e. that does not breach tour group limits; see 3.4.1 and 3.4.2 on these Terms and Conditions.], and
        2. the Group Leader processes the potential Participant (as others in their group were processed; i.e. screening, education and agreement), and
        3. the Group Leader and Tour Guide agree upon any change in pricing for the tour.
    4. TOUR GROUP LIMITS:
      1. All tours have a maximum number of twenty (20) Participants.
      2. The Tour Operator or Tour guide will decline additional Participants joining a tour (Scheduled or Private) who have not completed screening and procedures, and/or cannot show proof of a ticket.

  4. HEALTH AND SAFETY ON THE TOUR

    1. HEALTH SCREENING
      1. Pre-Exercise (health) screening is mandatory for all Participants using the PSS (pre-exercise screening system) tools published by AUSactive, which are located at:
        1. https://bit.ly/RRM-parADULT (THOSE 18 YEARS AND OLDER ADULT PRE-EXERCISE SCREENING TOOL)
        2. Pregnant? Screening is via this entire form. Australian guidelines can be found here.
        3. https://bit.ly/RRM-par515yo (PSS-PARENT: CHILDREN 5 TO 15 YEARS OLD PRE-EXERCISE SCREENING TOOL)
        4. https://bit.ly/RRM-par1617yo (PSS-YP: YOUTHS 16 TO 17 YEARS OLD PRE-EXERCISE SCREENING TOOL)
      2. https://rerunme.com.au/rerunbriztours/tour-ability-and-health-screen/ provides further information on this screening.
      3. If you have questions about these tools or how you or a minor have answered the questions, please contact the Tour Operator to discuss.
      4. Participants who have not or will not complete the screening tool listed and linked in 4.1.1 will be excluded from participating in the tour.
      5. Pre-screening protocols and Participants self-assessing as being in ‘good health’ does not guarantee that their participation is free of risk to personal health.
      6. Participation on a ReRunBriz Tour is voluntary – a Participant with unappreciated health risks, and/or health changes leading into a tour, are grounds for non-participation on the tour date.
    2. SAFETY BRIEFING
      1. A pre-tour briefing will take place in the 10 minutes before the designated start time, where the Tour Guide will bring attention to numerous aspects of safety and organisation while on the tour, not limited to
        1. Attendance/Participant identification
        2. Group awareness, Tour Guide identification, and buddy system
        3. Movement in public spaces, street crossings use, narrow paths formation, keep left
        4. Orientation to the tour guide while on the run
        5. Pace of the tour, brief stops, variations of route
        6. Water, toilets, and shade availability
        7. Photos and privacy
        8. Backpack use for limited items
    3. SAFETY ON THE TOUR
      1. Tour participants are to maintain visual and hearing contact with the tour guide unless using public toilet facilities on the tour.
      2. Designated street/pedestrian crossings are used on this tour.
      3. Hazards will be identified on the route – Participants engage with such hazards at their own risk.
      4. Participants wishing to cease their participation during a tour must notify the Tour Guide immediately so that Participant numbers can be accurately known.
    4. HEALTH AND MEDICAL EVENTS
      1. When a participant on the tour experiences or identifies a problem (i.e. health, safety concerns) they are to immediately notify the Tour Guide.
      2. First aid will be provided by the Tour Guide (who will carry a first aid kit and who has valid first aid training), however in some circumstances calling emergency services may be necessary.
      3. Tour participants are to maintain visual and hearing contact with the tour guide during any pause in the tour for a health/safety event until debriefed with regard to the event that occurred.
        1. Depending on the severity of the event, the risk to other Participants, and the availability of other help, the Tour Guide may decide to 
          1. Continue the tour, either accommodating for or adding any time that was lost to the event.
          2. Cancel the tour, and direct participants to means by which they can return to the Victoria Bridge area.
    5. EMERGENCY SERVICES
      1. Anyone can dial 000 (Triple Zero) to contact emergency services if the group is in need of medical or safety help.
      2. Know how to request help (i.e. unlock a mobile phone, then dial 000, then connect the call on your phone). Further instructions can be found at this link. 
      3. In Australia we have an Emergency+  (app link), which helps you explain your exact location when you call 000.
      4. The group participants are to maintain visual and hearing contact with the tour guide during any, until debriefed with regard to the event that occurred.

  5. CANCELLATIONS

    1. BY THE PARTICIPANT or GROUP
      1. Participants (of scheduled tours) and Group Leaders (of private tours) are encouraged to notify the Tour Operator as soon as possible – 12 hours or more before your tour start time is ideal – of cancellation of participation in a tour.
      2. Participants on scheduled tours are to use their TryBooking ticket email to cancel their participation and request a refund.
    2. BY THE TOUR OPERATOR OR GUIDE
      1. The Tour Operator will notify tour participants (scheduled tours) or the Group Leader (private tours) as soon as possible – 12 hours or more before your tour start time ideally – of the cancellation of a tour.
      2. Please check your email for such notification before you go to sleep the evening before, and in the morning when you wake up, leading into your tour date.
    3. REFUNDS ON CANCELLED TOURS
      1. Participants who cancel their participation on a scheduled tour are to use their TryBooking ticket email to request a refund.
      2. If the Tour Operator or Tour Guide cancels a scheduled tour we will issue a refund to affected ticket holders.
      3. If the Tour Operator or Tour Guide cancels a private tour we will issue an 85% refund to the payee of the private tour.

  6. PREPARING FOR YOUR TOUR

    1. PARTICIPATION PREPARATION
      1. Please see the published web page Be Prepared for tour preparation advice for individual tour Participants.
    2. PREPARATION OF MINORS BY PARENTS or GUARDIANS
      1. A minor is any person under 18 years of age on the date of the tour.
      2. Parents and Guardians are responsible for assessing their participating minors using the screening tools developed for minors listed in 4.1.1.3 or 4.1.1.4 on these Terms and Conditions.
      3. Parents and Guardians are responsible for the constant and immediate supervision of minors who accompany them, throughout the duration of the tour, on a tour of any type.
      4. Parents and Guardians are advised to brief the minor under their care prior to the Tour Guide delivering the tour briefing, on
        1. the characteristics of the running tour
        2. public and personal safety, and
        3. the roles and responsibilities of the Tour Guide (the analogy of being a bus driver may be useful)

  7. WAIVER

    1. Please read the NATIONAL TOUR WAIVER document found here.
      1. By purchasing a ticket for any ReRunBriz tour offered by ReRunMe, you are accepting the terms of this waiver.

  8. MISCELLANEOUS

    1. PERSONAL POSSESSIONS
      1. Participants are responsible for any personal possessions they choose to bring on the tour.
      2. What to bring and what NOT to bring is outlined on the page located here.
      3. If you are participating on a tour with other people known to you (spouses, family, friends), it is recommended you aim to not carry duplicate devices.
      4. We understand that running attire does not always allow for comfortable carriage of keys and phones, and so the Tour Guide (who will be carrying a backpack) may be able to assist with carrying items for some participants, under the following limitations
        1. The capacity of the Tour Guide’s backpack is limited; on a full tour (15-20 participants) space may be extremely limited.
        2. Items carried by a tour guide are carried at the risk accepted by the participant. Participant items will be amongst other items in the backpack and will be susceptible to jostling and movement, which may inadvertently result in (and is not limited to)
          1. scratches on devices
          2. battery drainage
          3. cracked screens
          4. scratches on plastic card/keys
        3. Participant items will only be placed in the backpack at the beginning of the tour, and then taken out of the backpack at the conclusion of the tour; i.e. storing keys makes sense, but storing a camera/phone may not.
        4. Phones placed in the Tour Guide’s backpack should be turned off, or put on silent.
        5. Phones will not be available to be answered if they are stored in the backpack. If you are expecting a call or monitoring an inter-personal situation with someone not on the tour, please carry your phone to be able to use it if required.
        6. The Tour Guide appreciates carrying the lightest possible backpack during the tour.

 

 

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